At Lina Gadget, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
We only accept returns under the following conditions:
- The item received is damaged, defective, or incorrect.
- A return request must be made within 48 hours of receiving the order.
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
2. How to Request a Return
To initiate a return, please:
- Email us at [email protected] within 48 hours of receiving your order.
- Include your order number, a brief description of the issue, and clear photos of the product (if damaged or incorrect).
3. Return Approval & Pickup
- Once your request is reviewed, we will notify you via email if your return is approved.
- If approved, we will arrange a return pickup or provide return instructions depending on your location.
4. Refund Process
- After we receive and inspect the returned item, we will notify you of the refund status.
- If approved, a refund will be issued in cash at the time of pickup or via an agreed method within 7 business days.
- Note: We do not offer refunds for items returned after 48 hours or used/damaged by the customer.
5. Non-Returnable Items
- Items that have been used, altered, or are not in their original condition.
- Items returned without prior approval.
For any questions regarding this policy, please contact us at:
📧 [email protected]